Refund policy

We want you to feel confident shopping with us. That’s why we offer a 30-day return guarantee on all eligible items.

Returns

If you're not completely satisfied with your purchase, you may return it within 30 days of receiving your order, provided the following conditions are met:

• Items must be unused, unopened, and in their original packaging
• Opened first aid kits cannot be returned, unless faulty, for hygiene and safety reasons
• You must contact us within the 30-day period to start the return process

📦 Please note: Return postage is the customer’s responsibility unless the item is faulty or incorrect.

How to Return

To request a return, please contact our team:

📧 [info@firstaidkitsuk.co.uk]
Include your order number and reason for return. We’ll guide you through the process.

We recommend using a tracked postal service for your return to ensure safe delivery.

Refunds

Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–7 business days.
Your bank or payment provider may take additional time to complete the transaction.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos of the issue.

We’ll arrange a replacement or full refund at no extra cost to you.